Just wanted to tell you thank you for your awesome service. The flowers were received and she loved them. I know who I will order my flowers and tell others to order from now on.
Dear Flower Petal folks, OK, Im impressed. They delivered the replacement arrangement less than 2 hours after my email notifying you of the problem. Very impressive service recovery, not to mention the follow up phone call from you to be sure everything is OK. In spite of the initial snafu, I will certainly use your service again. Thanks,